Shipping Policy

We are committed to delivering your order in a timely and secure manner. This policy outlines our general shipping procedures and options.

Shipping Methods and Carriers
We partner with reliable national and regional carriers to ship your orders. Available shipping methods will be displayed during checkout on durablewest.com. The specific carrier and service level for your shipment will be determined based on your location, the size and weight of your order, and your selected delivery speed.

Order Processing
All orders are processed during standard business days. Please allow time for order verification, packaging, and carrier pickup after you place your order. You will receive a confirmation email with your order details, followed by a separate shipping confirmation email with your tracking information once your order leaves our facility. You can also check the status of your order by logging into your account on durablewest.com.

Shipping Destinations
We currently ship to destinations within the country. At this time, we do not offer international shipping. Shipping availability and options may vary depending on your specific delivery address, which can be verified on durablewest.com during checkout.

Delivery
Carriers will deliver packages to the address provided during checkout. It is the customer’s responsibility to ensure the shipping address is accurate and complete. We are not responsible for packages delivered to incorrect addresses provided by the customer. Some service areas may require a signature upon delivery. For the most accurate delivery information, please use the tracking link provided in your shipping confirmation email.

Shipping Issues and Lost Packages
While delays are uncommon, weather events, carrier issues, or incorrect addresses can occasionally impact delivery. If your tracking information shows no movement for an extended period or indicates a delivery that you have not received, please contact the carrier directly with your tracking number for the most immediate assistance. For further support regarding shipping issues, please visit the help section on durablewest.com.

Policy Updates
We reserve the right to update this shipping policy at any time. Any changes will be posted on this page, and the “Last Updated” date at the top will be revised accordingly. We encourage you to review this policy periodically for the latest information.

For any questions not covered here, please refer to the main support page at durablewest.com.